Terms & Conditions

Last updated: 27 August 2026

These terms govern your use of the PRYM Performance website at www.prymperformanceonline.com and, together with your coaching agreement, the coaching services we provide. By using this website or booking a session, you agree to these terms.

1. Who we are

PRYM Performance ("PRYM", "we", "us") provides online body transformation coaching, including training programming, nutrition guidance and accountability coaching, delivered remotely to clients in South Africa and internationally.

2. Not medical advice

Our coaching, content and plans are for general fitness and educational purposes. They are not medical advice, diagnosis or treatment. Before starting any training or nutrition program you should consult a medical professional, especially if you have any injury, illness, medical condition, or have been inactive. By using our services you confirm you are physically able to participate, have obtained medical clearance where appropriate, and will inform us of any relevant health conditions.

3. Assumption of risk

Physical exercise carries inherent risk, including the risk of injury. You take part in training and follow any plan at your own risk. You are responsible for training within your abilities, using safe equipment and technique, and stopping and seeking medical attention if you feel pain, dizziness or discomfort.

4. Results vary

We coach a proven process, but results depend on many factors including your consistency, starting point, health and lifestyle. Any results, examples or testimonials shown are individual experiences and are not a guarantee of your outcome.

5. The free PRYM Connect Session

The 30-minute PRYM Connect Session is free and carries no obligation. By booking, you agree to attend on time or to email us in advance to cancel or reschedule. We reserve the right to decline or discontinue sessions at our discretion, including for repeated no-shows.

6. Coaching services, fees and payment

Details of coaching packages, fees, billing and commitment terms are set out when you sign up and in your coaching agreement. Fees are payable in advance in the currency stated. Where a specific guarantee or refund policy applies to your package, it will be set out in writing in your coaching agreement, and that written version applies.

7. Your responsibilities as a client

• Provide accurate and complete information, including about your health.
• Complete check-ins and follow your plan to the best of your ability.
• Use the coaching app and materials for your personal use only.
• Treat coaches and other community members with respect.

8. Intellectual property

All content on this website and in our coaching materials, including the PRYM Performance name, logo, programs, plans, documents and app content, belongs to PRYM Performance or its licensors. You may use it for your own personal, non-commercial purposes as a client. You may not copy, share, resell or distribute it without our written permission.

9. Acceptable use of this website

You agree not to misuse this website, including attempting to gain unauthorised access, submitting false information, or using it for any unlawful purpose.

10. Third-party links and tools

Our website and services may link to or rely on third-party tools, such as scheduling, forms, payment and coaching apps. Those services are governed by their own terms and privacy policies, and we are not responsible for their content or performance.

11. Limitation of liability

To the maximum extent permitted by law, PRYM Performance, its owners and coaches will not be liable for any indirect, incidental or consequential loss, or for injury or loss arising from your participation in training or your use of this website, except where caused by our gross negligence or wilful misconduct. Nothing in these terms limits any liability that cannot lawfully be limited, and nothing in these terms limits your rights under applicable consumer protection law, including the South African Consumer Protection Act where it applies.

12. Privacy

We handle your personal information in line with our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The latest version will always be available on this page, and continued use of the website after changes means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the Republic of South Africa, and any disputes will be subject to the jurisdiction of the South African courts, without limiting any mandatory consumer rights you may have in your own country.

15. Contact

Questions about these terms: email us at enquiries@prymperformanceonline.com.